Shipping Policy

Updated on: 21/04/2026

1. Order types

Products fall into two categories: in-stock items, ready for dispatch sooner, and made-to-order items, manufactured specifically for your order and requiring additional time. The applicable category and timeline are confirmed after you place your order.

2. Processing & dispatch

•     In-stock items: typically processed and dispatched within a few business days of order confirmation and receipt of applicable payment.

•     Made-to-order items: longer lead times depending on design, metal, and customisation; an estimated timeline is communicated at order confirmation.

All timelines begin from the date of confirmed order (including receipt of the required advance), not the date the order is first placed.

3. Delivery

Default delivery is arranged either to the Franchise Partner’s store for handover, or directly to the address you provide, as confirmed for your order. Timelines after dispatch depend on destination and logistics partner. We are not responsible for delays beyond our reasonable control (courier networks, customs, natural events).

4. High-value jewellery

Given the value of fine jewellery, shipments may require identity verification and a signature on delivery. Please ensure an authorised person is available. Shipments use insured and/or secure logistics where applicable.

5. Inspection on delivery

Inspect the packaging at delivery. If the outer packaging is visibly tampered with or damaged, note it with the delivery agent and contact us immediately, as this assists any claim.

6. Charges & taxes

Any applicable shipping charges, taxes, or duties are indicated at order confirmation.

7. Contact

For shipping queries, contact: support@poddardiamonds.com.