Return & Refund Policy
We want you to love what you wear. If something doesn’t feel right, we’ve got you.
1. Manufacturing defects (Nuvo Aeon’s responsibility)
Products with a genuine manufacturing defect will be repaired, or replaced where repair is not feasible. All costs of an approved defect claim — repair, replacement, and associated logistics where applicable — are borne by the Company.
2. Assessment of defects
Whether a defect is genuine is determined solely by the Company after inspection; that assessment is final and binding. Normal wear and tear, misuse, accidental damage, unauthorised alteration or repair, or improper care are not manufacturing defects.
3. How to raise a defect claim
Contact us (or your Franchise Partner, who will coordinate with us) with order details and clear photographs. The product may need to be sent for inspection. Retain the original IGI certificate and any documentation.
4. Order cancellation window
You may cancel within three (3) days of order placement for a full refund of any advance, provided production has not commenced. As items are made to order, cancellations after this window — or after production begins, whichever is earlier — may not be accepted, and the advance may be forfeited to cover materials and work committed. The seller’s reasonable decision is final.
5. Made-to-order items
Made-to-order items are not eligible for return or refund for change of mind once production has commenced, except for a genuine manufacturing defect. Cancellation before production is governed by clause 4.
6. Buyback & exchange — Franchise Partner service only
Buyback, exchange, upgrade, and resale-value schemes are services offered solely by the Digital Franchise Partner (the seller), at the Partner’s own discretion and terms. These are NOT provided, funded, or guaranteed by Nuvo Aeon.
Deal directly with the Franchise Partner for any buyback or exchange. The Partner is solely responsible for, and indemnifies Nuvo Aeon against, any such promise. Nuvo Aeon’s obligations are limited to genuine manufacturing defects (clauses 1–3).
7. Sizing & minor adjustments
Sizing or minor adjustment (e.g. ring resizing) is arranged through your Franchise Partner, who will confirm whether it is complimentary or chargeable, and the timeline. Sizing is not a manufacturing defect.
8. Refunds
Where a refund is approved (e.g. cancellation within the permitted window, or an approved defect that cannot be repaired or replaced), it is processed to the original payment method or as agreed, within a reasonable period.
9. Contact
For defect claims and product queries: support@poddardiamonds.com. For buyback, exchange, or cancellation, contact your Franchise Partner directly.