Privacy Policy
Updated on: 21/04/2026
1. Introduction
This Privacy Policy explains how Nuvo Aeon Diamond and Jewellery Private Limited collects, uses, and protects your personal information when you use the Site, in accordance with applicable Indian data protection law.
2. Information we collect
• Information you provide — name, contact number, email, billing/shipping address, and order details.
• Onboarding/KYC information — where you register as a Franchise Partner.
• Technical information — device, browser, and usage data collected via cookies and similar technologies.
3. How we use your information
To process and fulfil orders; arrange manufacturing, shipping, and delivery; communicate order updates; provide support; comply with legal and tax obligations; and, with your consent, send promotional communications. Order and delivery information may be shared with the relevant Franchise Partner to fulfil your purchase.
4. Sharing of information
We do not sell your personal information. We may share it with the authorised Franchise Partner for your order, logistics providers, payment processors, certification/hallmarking partners, and authorities where required by law. Service providers must protect your data and use it only for the shared purpose.
5. Payment data
Payments are processed through secure third-party gateways. We do not store complete card or banking credentials. Payment processing is subject to the provider’s privacy and security practices.
6. Cookies
The Site uses cookies and similar technologies to enable core functions, remember preferences, and understand usage. See our Cookie Policy for detail. You can control cookies through your browser; disabling some may affect functionality.
7. Data retention
We retain personal information only as long as necessary for the purposes described, including legal, accounting, and tax requirements. KYC data of applicants who are not onboarded is retained only as needed and then securely deleted.
8. Data security
We apply reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and withdraw consent to marketing at any time, by contacting us below.
10. Grievance contact
Nuvo Aeon Diamond and Jewellery Private Limited
Bharat Diamond Bourse, Bandra Kurla Complex, Bandra (East), Mumbai, Maharashtra, India
Email: support@poddardiamonds.com
11. Updates
We may update this Privacy Policy periodically. The current version is always available on the Site.